Refund Policy

At ShahGem.com, we strive to provide you with premium quality gemstones and a smooth shopping experience. If you are not satisfied with your purchase, please review our refund policy below:

• Eligibility: You may request a return within 7 days of receiving your item, provided the product is unused, in original condition, and with all tags/packaging intact.
• Non-Returnable Items: Customized, engraved, or sale items are not eligible for return or refund.
• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection. If approved, your refund will be processed within 7–10 business days.
• Return Shipping: Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.

To initiate a return, contact us at support@shahgem.com with your order number and reason for return.

Shipping Policy

We ship both locally and internationally, ensuring safe and prompt delivery of your gemstone orders.

• Processing Time: Orders are processed within 1–3 business days after payment confirmation.
• Shipping Time: Domestic deliveries typically take 3–7 business days. International delivery times vary by destination.
• Tracking: All orders come with a tracking number, which will be shared via email once dispatched.
• Shipping Charges: Shipping fees are calculated at checkout based on your location and package weight.
• Delays: ShahGems.com is not responsible for delays caused by customs, natural events, or courier service interruptions.

Please ensure that your delivery address is accurate. We are not liable for failed deliveries due to incorrect address details.

Need Help?

If you have any questions about shipping or returns, feel free to contact us:

ShahGems.com
Email: support@shahgem.com